Shipping policy

Processing & production time

Every personalized MementoNest piece is uniquely custom-made to order. Please allow 3–5 business days for our artisans to design, engrave, and polish your item before it is shipped. During peak holiday seasons, production may take slightly longer.

Shipping rates & delivery estimates

Once production is complete, shipping times depend on your location and the shipping method selected at checkout. Available methods and rates are shown at checkout.

Standard shipping

Estimated 7–12 business days

Express shipping, where available

Estimated 4–5 business days

Shipping times are estimates and do not include the 3–5 business day production window. Express shipping rates are calculated at checkout.

Order tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update in the carrier’s system.

Incorrect shipping addresses

Please ensure your shipping address is completely accurate at checkout. If you need to change your shipping destination, you must contact us at [email protected] within 12 hours of placing your order.

We cannot change the shipping address or issue refunds for items sent to an incorrect address provided by the buyer once the order has been processed or shipped.

Lost or stolen packages

MementoNest is not responsible for packages that are lost or stolen after the carrier marks them as “Delivered.” If your tracking shows as delivered but you haven’t received it, please check with neighbors or your local post office.

If a package is lost in transit and was never marked as delivered, please contact us at [email protected] so we can assist you in finding a resolution.

Customs, duties, and import taxes

For international orders, buyers are responsible for any customs and import taxes that may apply to their destination country. MementoNest is not responsible for delivery delays caused by customs clearance processes.